FAQ

What does Mersi Distribution do?

We are a family-owned and operated provider of gloves, medical supplies, and paper supplies to the healthcare, education, and government sectors. From humble beginnings, we have grown to become a highly rated and trusted provider of such supplies to long-term care facilities, major public schools, dental service organizations, correctional facilities, and resellers. 

Who owns and runs Mersi Distribution?

We are a family business, owned and operated by the Mersi and Wirsen families. Our family values influence the way we operate our business, from the most friendly and responsive customer service to our just-in-case inventory strategy. Our only goal is to distribute "WOW"! We never rest until our customers are delighted. 

Do you own your inventory?

Of course, we do! By owning our inventory and keeping our five warehouses well-stocked at all times, we pledge to fill every order we receive and ensure you are receiving a consistent, reliable experience from us.

Do you offer returns?

Please consult your account manager for returns. However, please rest assured - we guarantee your satisfaction.

Do you offer the best prices?

You bet. We continuously monitor pricing in our industry in order to ensure our customers receive the best prices from us. We know it's one thing to win your business and another to keep it, so we work hard to deliver excellent value at all times.

When will my order ship?

Orders placed before your local warehouse's cut-off time will ship same-day. Otherwise, next-day. Since we ship from a warehouse near you, delivery will be quick and seamless. We are proud to have five warehouses nationwide fulfilling orders for our customers.

How do you ship?

We ship via UPS or local van depending on your location. 

I have some questions or need some assistance. How do I reach you?

We'd love to chat. Please message us in the live chat on our website (bottom right icon). You can also call us between 9am - 7pm EST / 6am-4pm PT at (800) 654-0186. We are available by email 24/7/365 at wowsupport@mersidistribution.com. Finally, your account managers are always available and ready to respond immediately.